 Detail
Q1. Does mini-split type air conditioner include heat and cool functions?
A: Yes, all the mini-split type air conditioners are including heat and cool air functions.
Q2. How much is the shipping cost?
A: The shipping cost is based on the UPS real time accept program interface (API) to directly provide the shipping cost and without add any extra handling fee or shipping fee. Due to we have high volume shipping items, which the shipping cost have been discounted 25~35% by our forwarder. Please go to our shopping cart page.
- chooses the product you want and click "Add to Card" button
- types in your order quantity in the text box and click "Add to Card" button
- clicks the 'Complete Order" button, the page will bring you go to shipping quotation page.
- chooses "I Agree" ration button, select the scroll down "Best Shipping Method" text box, types in the product deliveries "zip code" in the text box and scroll down the "State" text box then clicks "Next" button.
- You will see the a detail breakdown total amount which is including shipping cost, sales tax (Excepts CA Residential only)and product cost.
Q3. Who is the forwarder?
A: We are mostly selecting the best shipping methods to fit the customers location. The FedEx and UPS are our key forwarders, but if the product gross weight is less than 3 lb that will available shipped by US postage service USPS).
Q4. How can I choose the appropriate heat and cool to coverage my house / room?
A: Choosing Properly Sized Room Air Conditioners
Many people buy an air conditioner that is too large, thinking it will provider better cooling. However, an oversized air conditioner is actually less effective - and wastes energy at the same time. Air conditioners remove both heat and humidity from the air. If the unit is too large, it will cool the room quickly, but only remove some of the humidity. This leaves the room with a damp, clammy feeling. A properly sized unit will remove humidity effectively as it cools. Properly Sized Room Air Conditioner units.
To figure out which size unit is best for your cooling needs:
I. Determine the square footage of the area to be cooled using the following formulas:
- For square and rectangular rooms, multiply the length of the area by its width
- For a triangular area, multiply the length of the area by the width and divide by 2
Most rooms can be further divided into these basic shapes to determine the square footage.
If the shape of your room is other than square or rectangular, ask your sales associate to help you determine the square footage.
II. Using the square footage and the chart below, determine the correct cooling capacity. Cooling capacity is measured in British thermal units (BTU) per hour.
| Area To Be Cooled (square feet) |
Capacity Needed (BTU per hour) |
| 100 to 150 |
5,000 |
| 150 to 250 |
6,000 |
| 250 to 300 |
7,000 |
| 300 to 350 |
8,000 |
| 350 to 450 |
9,000 (3/4 Ton) |
| 450 to 500 |
10,000 |
| 500 to 600 |
12,000 (1.0 Ton) |
| 550 to 800 |
18,000 (1.5 Ton) |
| 800 to 1,000 |
24,000 (2.0 Ton) |
| 1,000 to 1,200 |
30,000 (2.5 Ton) |
| 1,200 to 1,500 |
36,000 (3.0 Ton) |
| 1,500 to 1,800 |
42,000 (3.5 Ton) |
| 1,800 to 2,000 |
48,000 (4.0 Ton) |
| 2,000 to 2,500 |
60,000 (5.0 Ton) |
III. Make any adjustments for the following circumstances:
-
If the room is heavily shaded, reduce capacity by 10 percent.
-
If the room is very sunny, increase capacity by 10 percent.
-
If more than two people regularly occupy the room, add 600 BTU for each additional person.
-
If the unit is used in a kitchen, increase capacity by 4,000 BTU.
-
Consider where you install the unit. If you are mounting an air conditioner near the corner of a room, look for a unit that can send the airflow in the right direction.
Q5. Can I install the mini-split AC myself and I am not a certified HVAC person? WHAT WILL I NEED?
A: We are always recommending to the home owners, who wants to install them self on their own property. Which they have to considering the safety and using the right tools to install the unit. Such as tubing bender, flaring tool, appropriate sized tubing cutter, gas leak detector or vacuum pump for tubing connect leaks check.
Q6. How long the unit can last?
A: Based on our data, if the unit installed on the right procedure which can easily last more than 10 more years with appropriate maintenance procedures. But if during the installation the water or dirt went into the tubing which will damage the compressor and short the lifetime.
Q7. What is the warranty of the iqi® products?
A: Our warranty policy links http://www.iqimall.com/iqi_warranty.htm. Every products' duration are indicating on the each shopping cart item box.
Q8. Can I extend my warranty? How long can I extend?
A: Yes, all our products are available to extend the warranty duration. We have varieties warranty extend programs, which are 12 months, 24 months, 36 months, after add to the end of the manufacturer warranty. So you never have duplicate warranty policy in your single products.
Q9. What does the Do It Yourself (DIY) Kit Set include?
A: The Do It Yourself (DIY) Kit Set accessories are including as follows table list.
Accessories
|
KFR25GW09K 9000Btu
Suitable for 350~450 sq ft |
KFR35GW12K
12000Btu
Suitable for
450~550 sq ft |
| Remote Control Key |
1 |
1 |
| AAA type Battery 1.5V |
2 |
2 |
Do It Yourself Kit. |
|
|
| Screw for Wall hanging plate |
4 |
4 |
| Wrap tape |
2 Rolls |
2 Rolls |
| Insulator tape |
1 Roll |
1 Roll |
| Wall cap |
1 |
1 |
| Wall pipe |
1 |
1 |
| Wall pipe foam insulator |
1 |
1 |
| Refrigerant pipe (Liquid and Gas pipe) with Insulator |
24.6'
(7.5 m) |
24.6'
(7.5 m) |
| Drainage tube |
1 |
1 |
| Drain pipe |
80" (2.0 m) |
80" (2.0 m) |
| Pipelines fix stripper |
4 |
4 |
| Electric wire (black), Indoor –Outdoor for 1-2-3 line |
24.6'
(7.5 m) |
24.6'
(7.5 m) |
| Electric wire (black), Indoor –Outdoor for L1-N1-Ground Line |
24.6'
(7.5 m) |
24.6'
(7.5 m) |
| Electric wire (white), power supply source for L-N-Ground Line |
24.6'
(7.5 m) |
24.6'
(7.5 m) |
Q10. Do I need to refill the refrigerant (freon gas=R22) to the compressor unit?
A: No, all our units are pre-fill the refrigerant in the compressor, which every unit is allowing the tubing to 25' (7.5m), if your indoor and outdoor units are between more than 25' long tubing which you will need too refill the refrigerant in the compressor to bring up the cooling and heating efficiency. For the volume of the refrigerant R22, which is 2.82 lbs (45.12oz) standard in the compressor. The Refrigerant (R22) pressure is 145~150psi.
- Additional volume of the refrigerant for <519 inch is 0.3 kg/m.
- Please use the needle valve on the low-pressure value of the outdoor unit. to fill in additional refrigerant.
- The information is on the Owner manual page 15.
Q11. What is the return policy?
A: Our return policy detail links http://www.iqimall.com/iqi_return.htm.
Q12. How quickly can I receive the product after I ordered?
A: Normally, after we received order, which will shipping out from our warehouse within 24 hours. We do not have certainly fit days to answer the questions. We are expecting 7~ 10 business days by ground. For supporting customer track able, after we shipped the product and the same day we are sending shipping notification with each parcel tracking number, packing list and invoice.
Q13. What is the PTC Heater?
A: PTC is a semiconductor ceramic that has a very high Positive Temperature Coefficient (PTC). When power is applied on the PTC, its resistance initially decreases and its temperature increases. This reduction of resistance accounts for the inrush current which usually occurs within the first 5 seconds.
As the temperature of the PTC increases and reaches the PTCs Curie Temperature (Tx), its resistance drastically increases, resulting in current reduction. Current reduction also means power reduction and temperature reduction. Thus, the PTC material will try to maintain a constant temperature which in practical applications (near the Curie Temperature) is practically independent of the air flow applied.
The PTC heat output can be regulated by the air flow applied in typical applications of heat generation; the higher the air flow, the higher the heat output.
Q14. mode functional checking!
-Caution-: Every time restart the unit must wait after 3 minutes.
The unit memory chip is setting on the AUTO Mode to find out each function operates correctly. You must press your "Mode Button" on the Remove controller. Each time the button is pressed, the operation mode is changed in sequence, from
- Auto "Circle mark"
- Cool "Crystal mark"
- Dry "Water Mark"
- Heat "Sun Mark"
| Step 1 |
General Information - general contact information and facts about your Virtual Store. |
| Step 2 |
Web Site Information - general information about your web site. |
| Step 3 |
References - business owner(s) and bank reference information. |
| Step 4 |
Bank Information - information on your business checking account to which your sales should be credited. |
| Step 5 |
Choose Card Types - set up your store to accept MasterCard® , Visa® , American Express® , Discover® and Diners Club®. |
| Step 6 |
Service Fees - review your processing fees. |
| Step 7 |
Submit - send us your application and complete the agreement. |
| Step 8 |
Finished - Once our underwriting department approves your application, you will be ready to accept credit cards. Please note that this application is not binding until the underwriting process is complete. Additionally, there is no guarantee that your application will be approved. |
Q15. getting start!
the room can not get warm.
- Is the remote controller "Operation MODE" indicating on the Heat mode?
The operating procedure is on the owner manual at the middle of the page 5. Press you operation MODE button, select the Heat Mode (Sun mark). Each time the MODE button is pressed the operation mode is changed in sequence from AUTO ( Circulating Mark), COOL (Ice Crystal Mark), DRY (Water Mark), HEAT (Sun Mark).
- Confirm the room temperature, does the temperature set too low?
If it is please set the temperature to suitable higher temperature.
- Defrosting (Owner Manual Page 8)
When the outdoor air temperature is very low and humility is very high, frosting will occur to the exchanger of the outdoor unit, which has negative impacts upon the efficiency of the heating performance. In such case, the automatic defrosting function will come into function. The heating operation will be stopped short period of time 5~10 minutes to defrost the outdoor unit.
a. The fans of both the outdoor and indoor units are stopped. During the defrosting operation, the run light will indicate flashing slowly.
b. During the defrosting, the outdoor unit might generate some steam. It is caused by fast defrosting, which is not a performance failure.
c. Upon the completion of the defrosting process, the operation is resumed.
- The rest please conducting to the owner manual page 11.
If after conducted the page 11 and in case that such phenomena as those shown below, turn off the power and contact us again
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